DBVisit Support
Experts delivering great support
Whatever you need, from product support to specialist services, you can depend on our support team and their extensive experience and knowledge. So, how can we help?
Meet The Support Team
Support by DBAs for DBAs. With 99.7% customer satisfaction and a 95% retention rate, we are proud to deliver responsive, truly helpful support.
Shalini Anbu
DR Solution Consultant
Jan Klinke
DR Solution Consultant
Jakub Sejba
DR Solution Consultant
"The team's support is very phenomenal. As usual, everyone provides incredible and prompt support. For this ticket I had the pleasure of interacting with Jan Klinke who is a very knowledgeable and personable individual who I'm willing to work with in the future. Dbvisit has a very incredible support staff."
Pchambers
"Fantastic! I had everything I needed in less than half an hour from posting the request."
John Hughes
"Excellent support from Petr. Before our migration, he advised us on the best approach, and when I ran into some unexpected issues, he was quick to respond with expert advice to steer us towards the solution. DBVisit is a great product and has very few issues, but it's great to know that if something unexpected does happen, then the support is outstanding! Thanks to Petr and the DBVisit team!"
Andrew Dillon
"I was really satisfied with the quality of support and quick response that I received from Shalini (and Jan). Thanks guys!"
Zorant
"The problem was solved with v11.6. I got an email that the new version with the fix is available. I'm happy ;-) "
Daniel Borisch
"Excellent, timely support as usual. Many thanks to the DBVisit team. We love the product and we love the support!"
Andrew Dillon
"I would like to express my heartfelt appreciation for the invaluable support provided by Shalini. She consistently demonstrated exceptional responsiveness and patience in addressing all of my clarifications. I am truly grateful for her assistance and commend her outstanding professionalism and expertise."
Brijesh Chandrasekharan
"I could not believe how good and Supportive the team at DB Visit was. They just continued to help and support us from the beginning to the end until they fixed the issue, especially Jan Klinke, who spent many hours helping us upgrade and configure DB Visit on both servers!"
Behrozbahrami
I remember that during one incident, we requested that Dbvisit join the meeting with clients. They joined us and helped us to explain the issues directly to the client. It's an effective partnership that allows us to deliver cost-effective Gold Standard DR that can scale across all of our customers.
Abdul Rahman, Lead DBA, Juris
"Again, both product and support staff fully met my expectations! :) Thank you guys!"
Michael Trumpler
"Awesome as usual. It was sorted almost before I clicked the submit button. Thank you."
Chrisb
"Hello, Great support here. Always a quick answer in the right direction. I really appreciate the quality of your support"
Hanh Nguyenquang
Specialist Support Services
Select your preferred level of support
Implementation Services
Our expert DBAs will remotely guide and support you through the best practice setup of your DR environment. We offer two implementation packages:
Standby – Quickstart Implementation
Quickstart is conducted remotely with one of our experts. We can either be ”hands-on” and do the installation directly, or guide you through the process. Quickstart includes:
- Prerequisite discussion and preparation
- Overview of basic Standby functionality
- Remote installation of Standby software (agents and control center)
- Creation of Standby Database (CSD) and basic configuration.
Standby – Comprehensive Implementation
Our Comprehensive package is conducted remotely and includes everything in Quickstart, plus further configuration, and best-practice training.
- Complete overview of configuration settings
- Advanced configuration - Archivelog management, notifications, and more
- Switchover and Failover demonstration
- Instructions on ticketing and creating support package
- Discussion on best practices for your DR database environment
Dbvisit Protect Support
Dbvisit Protect 'Standard' and 'Comprehensive' include access to latest software versions and support from our fantastic customer services team.
Comprehensive Support
- 24hr x 365 Day Priority 1 Support
- Emergency Priority 1 hotline (phone)
- 15 minute Priority 1 SLA
Standard Support
- Responsive online ticketing
- Extended business hour support (Monday to Friday 08:00 to 20:00)
- Latest Patches and Upgrades
Software Upgrade Services
For existing customers. Our DBA will step you through a best practice upgrade with minimal impact on your DR configurations.
Upgrade Service
- Pre-upgrade check of your DR environment
- Best practice upgrade (to completion)
- A detailed explanation of the latest features
- Post-upgrade check of your DR environment
DR Healthcheck service
Ensure your DR environment is operating effectively and will activate successfully during a planned or unplanned DR event. This can be performed as part of your regular DR testing, which should be a critical part of your DR plan.
DR Healthcheck
- Verification of current standby setup and configuration
- Analysis of standby log and trace files for errors
- Standby DR testing pre-checks
DR Test service
DR Test
- Verification of current standby setup and configuration
- Analysis of standby log and trace files for errors
- Standby DR testing pre-checks
Dbvist Customer Service is dedicated to providing exceptional support and assistance for all your database needs. Our team of knowledgeable and friendly professionals is available 24/7 to help you with any issues, from troubleshooting and technical support to providing guidance on best practices. We pride ourselves on quick response times and personalised service, ensuring that you receive the help you need when you need it. With Dbvist Customer Service, you can trust that your inquiries will be handled efficiently and effectively, allowing you to maintain seamless and optimised database operations.