Comprehensive Support Plan
Enable quick, confident recovery from any disaster at any time with 24/7 Priority 1 incident support by our experienced support team with real DBAs.
Support also provides product fixes and version upgrades.
Key benefits of Comprehensive Support:
- 24hr x 365 Day Priority 1 Support
Respond confidently at any time with 24hr, 365 day support for Priority 1 incident.
- Emergency Priority 1 Hotline
Get fast, personalized response using a direct dial Priority 1 number.
- 15 Minute Priority 1 Response Time
A short response SLA for P1 events of 15 minutes.
Standard Support Plan
Receive extended business hour support from our experienced support team with real DBAs.
Support also provides product fixes and version upgrades. Inclusions:
- Extended Business Hour Support
Monday to Friday 0800 - 2000 support on our ticketing system.
- 60 Minute Priority 1 Response Time
Response within 60 minutes for Priority 1 Urgent tickets.
- Latest Patches and Upgrades
Access to the latest patches and product upgrades.
