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Dbvisit Protect Support Plans

Choose either 'Comprehensive' support for business critical databases,
or 'Standard' support for databases with a longer SLA.  

Comprehensive Support Plan 

Enable quick, confident recovery from any disaster at any time with 24/7 Priority 1 incident support by our experienced support team with real DBAs.
Support also provides product fixes and version upgrades. 

Key benefits of Comprehensive Support:

- 24hr x 365 Day Priority 1 Support

Respond confidently at any time with 24hr, 365 day support for Priority 1 incident.

- Emergency Priority 1 Hotline 

Get fast, personalized response using a direct dial Priority 1 number.

- 15 Minute Priority 1 Response Time

A short response SLA for P1 events of 15 minutes. 

 

Standard Support Plan

Receive extended business hour support from our experienced support team with real DBAs.
Support also provides product fixes and version upgrades. Inclusions:

- Extended Business Hour Support 

Monday to Friday 0800 - 2000 support on our ticketing system.

- 60 Minute Priority 1 Response Time 

Response within 60 minutes for Priority 1 Urgent tickets. 

- Latest Patches and Upgrades

Access to the latest patches and product upgrades. 

 

 

 

Spacing 

Try StandbyMP for free

See for yourself how our continuous database protection can help keep your world in motion.

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With Dbvisit's StandbyMP software, Gold Standard Disaster Recovery doesn't have to be difficult or expensive. Get an instant quote now.