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Privacy Policy

 

Introduction 

Dbvisit Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the NZPA), the General Data Protection Regulation 2016/679 of the European Union (GDPR), the UK Data Protection Act 2018 and the UK GDPR as that term is defined in that Act (together, UK Data Protection Laws), and other applicable privacy and data protection laws, (together, applicable privacy laws) when dealing with personal information.

Personal information is information about an identifiable individual (a natural person), and includes personal data, personally identifiable information and equivalent information under applicable privacy laws. Under the GDPR, UK Data Protection Laws, and some other applicable privacy laws, personal information is called personal data – we use these terms interchangeably in this policy.

This policy sets out how we will collect, use, disclose and protect your personal information. We do not collect or process all types of personal information. This policy does not limit or exclude any of your rights under applicable privacy laws. For further information on:

This policy was drafted with brevity in mind.  It does not provide exhaustive details of all aspects of our collection and use of personal information.  We are happy to provide any additional information or explanation.  Any requests for further information should be sent to privacy@dbvisit.com.

Changes to this policy

We may change this policy by uploading a revised policy onto our website. The change will apply from the date that we upload the revised policy. This policy was last updated on 20 December 2023


 

When does this Privacy Policy apply 

This policy sets out how we will collect, use, disclose and protect your personal information when you visit and use our website, including the support.dbvisit.com, education.dbvisit.com, and info.dbvisit.com subdomains, all other subdomains on our website and any online shop operated by us via our website (together, website) and related products and services, or when a customer purchases our products or services, or when you resell products or services for us, or otherwise deal with us.

Children

We do not intend to collect personal information from or about children aged under 16. If you have reason to believe that we have collected personal information from or about a child under the age of 16, please contact us at privacy@dbvisit.com.

Sensitive Information

We do not intend to collect sensitive or special categories of personal information, including personal information of the following kind: genetic, biometric and health data (for the purpose of uniquely identifying a natural person), personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, or data concerning a person’s sex life or sexual orientation (Sensitive Information). If you have reason to believe that we have collected Sensitive Information from or about you, please contact us at privacy@dbvisit.com.


 

What personal information do we collect

Directly from you

We collect the following information directly from you.

When you register for, or login to, an account on our website or related services, we collect your name, email address, user name, billing information, shipping address, location password, phone number, demographic information, and any other information we require or ask for to set you up with an account. We may collect some of this information using third party authentication services (as described further in the From third parties section below). We may also collect information relating to your computer configuration (e.g. operating system, connection speed, and peripherals), the IP address and URL of the website that sent you to our website, and the types of peripherals you are using (including portable media or recording devices) to use our products or used by your computers (to ensure access to the latest fixes and patches for full compatibility with these devices).

When you visit our website, or log into or out of one of our services, we may collect information about when you logged into or out of the relevant service, and when you changed your password or billing information.

When you set up a profile, we collect your name, email address, address, location, phone number, language, bio, and any other information we require or ask for to set you up a profile. We may also collect, if applicable, software program, operating system, and content preferences and personalization information. You acknowledge and agree that parts of your profile may be publicly available. We will automatically sign you up to receive our newsletter when you set up a profile. You can unsubscribe from those newsletters by following the unsubscribe instructions included in those emails or contacting us at privacy@dbvisit.com.

When you fill in a contact or enquiry form on our website or linked to an email from us, call us, meet us in person or otherwise contact us, we collect your name, email address, phone number, role, organisation name, location, and any other information you choose to provide to us.

When you contact us, or a business who provides our support services, for support in relation to our website, products or services, we collect your name, email address, phone number, role, organisation name, location, and any information needed to provide the support services.

When you subscribe to our blog or sign up to our newsletter and other electronic alerts, we collect your name, email address, phone number, user preferences, and any other information you provide to us when you ask to receive our newsletter or other alerts.

When you respond to our feedback surveys or any other invitations we extend to you to participate in our user research activities (including using third party research providers), we collect your name, email address, , demographic information and any other information you choose to include in your response.

When you refer another person to use our website or related services, we collect your name, email address and the other person’s name and email address, and any other information you choose to include in the referral.

When you purchase products or services from us, we collect your name, email address, phone number, , purchase history, nationality, work/company name, industry, and work country, city, and region, and any other information you submit to us for services, billing and/or order fulfilment purposes.

When you purchase products or services from us that we need to physically deliver to you, we collect your name, address, phone number, delivery instructions, and any other information you submit to us for delivery purposes.

When you interact with one of our staff members, resellers or other representatives at a Dbvisit or industry event, during phone calls, emails, chat portals, or other communications, or onsite visits with the Dbvisit sales team, or when you contact us via phone, email or other communication methods, we collect any information you share with the relevant person at the time.

When you use our products or services, we may collect information concerning software programs downloaded by you or on your behalf, and products and content licensed, accessed or downloaded by you or on your behalf through our products or services.

When you communicate with us or representatives on our behalf, we may collect miscellaneous information that you volunteer or that is otherwise shared by you.

When you submit an enquiry to us under or in connection with this privacy policy, we may collect your name and contact details and any other information we require to respond to your enquiry.

When you post information for publication on our website (e.g. on message boards or chat rooms), we collect the information you include in those posts.

Some of the personal information that we collect directly from you may be mandatory and some may be optional. Where possible, we will let you know which of these applies at the time we collect the relevant personal information. While you do not have to provide us with some of the information that we may request, this might mean that our products and services may not perform as well as they should, or that we may not be able to provide some parts of the website or all of our products or services to you. If you require further information about the consequences of not providing us with any personal information, please contact us at privacy@dbvisit.com.

If we process any credit card transactions with you, we use a third party service provider to process those transactions. We do not have access to your credit card information. The name of this third party provider will generally be displayed when you are requested to enter your credit card information. You can see further information about how they process your credit card information in their privacy policy.

 
Automatically

When you access and use our website or related products and services, we may automatically collect information about your device and usage of our website, products and services, including your IP address and/or other device identifying data, operating system, browser type, time spent on certain pages of the website, pages visited, links clicked, and language preferences.

Some of this data is collected through third party tools and/or the use of cookies, web beacons and similar storage technologies. Please refer to our cookie policy below for further information, including information on how you can disable these technologies.

 
From third parties

We may collect:

  • personal information that is publicly available (e.g. through LinkedIn profiles or public directories)
  • personal information from third parties where you have consented to, or authorised, this. This may include accessing certain personal information from third party social media or other authentication services (e.g. Facebook, Google or LinkedIn) if you login to your account with us using these services or otherwise provide us access to information from these sources. The third party provider that we use will be displayed and you can visit its privacy policy for further details on how it deals with personal information
  • personal information about you from our trusted advertising partners which may include demographic information, browsing history, location and online behavioural or profile information.

We may combine the personal information about you that we receive from third parties with the personal information we collect from you directly and/or with device and usage data we collect automatically when you visit our website.

If possible, we collect personal information from you directly.


 

How we use your personal information 

We may use your personal information to:

  • verify your identity
  • provide our website, products and services to you, or to a business that you work in, including product update notifications
  • identify any reseller or similar partner who may be appropriate to supply our products and services to you and/or provide support in connection with products and services you have purchased
  • market our products and services, and related activities and events, to you, including contacting you electronically (e.g. by text or email for this purpose)
  • improve our website, products and services, including improving the user experience relating to one or all of them
  • publish things on our website (e.g. comments on message boards or chat rooms)
  • run promotions (e.g. referral and loyalty programmes, surveys and contests)
  • undertake credit checks of you (if necessary)
  • bill you and collect money that you owe us, including authorising and processing credit card transactions
  • respond to communications from you, including orders, enquiries, support requests and complaints
  • conduct research and statistical analysis (on an anonymised basis)
  • track your engagement with us, as described in further detail in our cookie policy below. This includes tracking your engagement with our website and marketing materials (including newsletters and articles) for determining the effectiveness of our marketing campaigns
  • identify trends, including based on geographic and demographic factors
  • tailor content or advertisements on our website to you
  • work with you as a reseller or other commercial partner (where applicable)
  • protect and/or enforce our legal rights and interests, including defending any claim
  • respond to lawful requests by public authorities, including to comply with law enforcement requirements, or
  • for any other purpose authorised by you or applicable law (including applicable privacy laws).

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails or contacting us at privacy@dbvisit.com.


 

Disclosing your personal information

We may disclose your personal information to:

  • another company within our group
  • web hosting and content delivery services (such as HubSpot)
  • site security and monitoring services
  • site development and maintenance service providers
  • social media services
  • customer relationship management services (such as SugarCRM)
  • direct marketing services (such as Mailchimp, HubSpot)
  • marketing and remarketing services (such as Google Ads, LinkedIn)
  • analytics and reporting services (such as Google Analytics). We may share information about your use of our website with our trusted advertising and analytics partners described in this section through the use of cookies, web beacons, and similar storage technologies. Please refer to our cookie policy below for further information
  • any business that supports our website, products and services, including any person that hosts or maintains any underlying IT system or data centre, and any person that we use for client and support services or to process payments
  • a credit reference agency for the purpose of credit checking you
  • third parties (for anonymised statistical information)
  • professional advisers e.g. accountants, lawyers or auditors
  • a person who can require us to supply your personal information (e.g. a law enforcement agency or regulatory authority)
  • any person where we believe in good faith that disclosure is necessary to (i) satisfy our legal obligations; (ii) detect, prevent or otherwise address fraud, security or technical issues in connection with our products and services; or (iii) protect against imminent harm to the rights, property or safety of us, our users, or the public at large, as required or permitted by law
  • any other person with your consent
  • any other company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition
  • any other person authorised by applicable law.

International transfers of personal information 

Other companies within our group, and businesses that support our website, products and services, may be located outside of New Zealand (the country where we are incorporated) and also outside of the country where you are located. This means that the personal information we collect may be transferred to, and stored in, a country outside of New Zealand and the country where you are located.

If you are located in New Zealand, the disclosure of your personal information to a country outside New Zealand may take place where (i) we believe on reasonable grounds that the recipient is subject to privacy laws that, overall, provide comparable safeguards to those in the NZPA; (ii) we believe on reasonable grounds that the recipient is subject to privacy laws of a country prescribed under the NZPA; or (iii) we otherwise believe on reasonable grounds that the recipient is required to protect the information in a way that, overall, provides comparable safeguards to those in the NZPA (for example, under an agreement entered into between us and the recipient).

If you are located in the European Union (EU), your personal information may be transferred outside of the European Economic Area (EEA). Under the GDPR, the transfer of personal information to a country outside the EEA may take place where the European Commission has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, we may transfer personal information if other appropriate safeguards are in place.

If you are located in the United Kingdom (UK) your personal information may be transferred outside of the UK. Under the UK Data Protection Laws, the transfer of personal information to a country outside the UK may take place where the UK government has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, we may transfer personal information if other appropriate safeguards are in place.

Where we transfer personal information outside the EEA or UK (as the case may be), it will only be transferred to countries that have been identified as providing adequate protection for EU/UK data, or to a third party where approved transfer mechanisms are in place to protect your personal information. For further information, please contact us at privacy@dbvisit.com.

Some of the personal information we collect is processed in New Zealand. New Zealand is recognised by the European Commission and the UK adequacy regulations as a country that has an adequate level of data protection and we rely on this decision in transferring personal information to New Zealand.


 

Protecting your personal information 

As required by applicable law, we will take steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in processing personal information.

If you would like further information on those measures, please contact us at privacy@dbvisit.com.

You play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our products and services. You should not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.

 

Accessing and correcting your personal information

Subject to certain grounds for refusal under applicable privacy laws, you have the right to access your personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

Where you request a correction, if we think the correction is reasonable and we are reasonably able to change your personal information, we will make the correction. In all other cases, we will take reasonable steps to make a note of the personal information that was the subject of your correction request.

If you want to exercise either of the above rights, email us at privacy@dbvisit.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information to be corrected and the correction that you are requesting).

Subject to applicable law, we may charge you our reasonable costs of providing you copies of your personal information or correcting that information.

Other rights

In addition to the rights to access and correct your personal information, if you are based in the EU or UK, you have the additional rights set out in the EU and UK Additional Terms section of this privacy policy below.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another website, the owner of that website will have its own privacy policy relating to your personal information. We suggest you review that website’s privacy policy before you provide personal information to that owner or website.

Data Retention Policy

The personal information that we collect and use will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.

Contacting us

If you have any question about this privacy policy, or our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at privacy@dbvisit.com.


 

EU and UK additional terms 

These EU and UK Additional Terms set out additional details about the personal information we collect about individuals located in the EU or the UK and the rights afforded to them under the GDPR and/or UK Data Protection Laws.

Lawful basis for processing personal information

Our lawful basis for processing (as that term is defined in the GDPR and UK Data Protection Laws) personal information that we collect, use and disclose depends on the personal information collected and the context in which we collect it.

Generally, we collect personal information from you where we have your consent, where processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, or where processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your interests or fundamental rights and freedoms).

Where we process personal information based on your consent, you may withdraw your consent at any time.

Despite the above, we may process your personal information where such processing is necessary for compliance with applicable laws.

If you have any question about the legal basis on which we process personal information or need further information, please contact us at privacy@dbvisit.com.

Your rights under the GDPR and UK Data Protection Laws

If you are located in the EU or the United Kingdom, your rights in relation to your personal information include:

  • right of access - if you ask us, we will confirm whether we are processing your personal information and will provide you with a copy of that personal information
  • right to rectification - if the personal information we hold about you is inaccurate or incomplete, you have the right to have it rectified or completed. We will take reasonable steps to ensure inaccurate personal information is rectified. If we have shared your personal information with any third party, we will tell them about the rectification where possible
  • right to erasure – when your personal information is no longer needed for the purposes for which you provided it, we will delete it. You may request that we delete your personal information and we will do so if deletion does not contravene any applicable law. If we have shared your personal data with any third party, we will take reasonable steps to inform those third parties that they must delete your personal information
  • right to withdraw consent - if the basis of our processing of your personal information is consent, you can withdraw that consent at any time
  • right to restrict processing - you may request that we restrict or block the processing of your personal information in certain circumstances. If we have shared your personal information with any third party, we will tell them about this request where possible
  • right to object to processing - you may request that we stop processing your personal information at any time and we will do so to the extent required by the GDPR and/or UK Data Protection Laws (as applicable)
  • rights related to automated decision-making, including profiling - you have the right to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where such automated decision-making is necessary for entering into, or the performance of, a contract with you, is authorised by applicable laws or is based on your explicit consent. We do not undertake automated individual decision-
  • right to data portability - you may obtain your personal information from us that you have consented to give us or that is necessary to perform a contract with you. We will provide this personal information in a commonly used, machine-readable and interoperable format to enable data portability to another data controller. Where technically feasible, and at your request, we will transmit your personal information directly to another data controller
  • the right to complain to a supervisory authority - you can report any concern you have about our privacy practices to your local data protection authority.

Where personal information is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.

If you would like to exercise any of your above rights, please contact us at privacy@dbvisit.com. If you are not satisfied by the way we deal with your query, you may refer your query to your local data protection authority.

 

 

 

COOKIE POLICY

 

Introduction 

We use cookies on our website and as part of our related services and products, and receive information collected through cookies. This cookie policy explains how we use cookies and how you can opt out of cookies.

To the extent permitted by applicable privacy laws, by continuing to use our website and related services and products, you indicate your agreement for us to use the cookies described below.

We use the term cookies in this cookie policy to mean cookies or similar technologies such as web beacons, clear GIFs, and pixel tags.

 

What are cookies 

Cookies are text files containing small amounts of information which are downloaded to your browsing device, e.g. a computer or smartphone, when you visit a website. Cookies can be recognised by the website that downloaded them, or by other websites that use the same cookies. This helps a website know if the browsing device has visited that or other websites before.

Cookies can be used to collect information relating to your use of a website or your device, let you navigate between pages effectively, help to remember your preferences and generally improve your browsing experience. Cookies can also help ensure advertising you see online is more relevant to you and your interests.

Cookies can be session or persistent cookies. Session cookies are temporary and only stay on your browser until you stop browsing. Persistent cookies stay on your device until they expire or are deleted.

The cookies used on our website may be first party cookies (i.e. set by us) or third party cookies (i.e. cookies set on our website by a person other than us). The third party companies that place cookies on our website will have their own privacy policies.


 

What type of cookies do we use 

The types of cookies used by us, and most websites, can generally be categorised as follows.

Necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. Learn more about necessary cookies 

Analytics

These cookies help us to understand how visitors engage with the website. We may use a set of cookies to collect information and report site usage statistics. In addition to reporting site usage statistics, data collected may also be used, together with some of the advertising cookies described, to help show more relevant ads across the web and to measure interactions with the ads we show. Learn more about analytics cookies

Functionality

We use a set of cookies that are optional for the website to function. They are usually only set in response to information provided to the website to personalize and optimize your experience as well as remember your chat history. Learn more about functionality cookies

Advertisement

We use cookies to make our ads more engaging and valuable to site visitors. Some common applications of cookies are to select advertising based on what’s relevant to a user; to improve reporting on ad campaign performance; and to avoid showing ads the user has already seen. Learn more about advertisement cookies

 

Google cookies 

We use Google Analytics to collect information about visitors to our website. Google Analytics collects information related to your device, browser, IP address, network location, and website activities to measure and report statistics about your interactions on our website. We use this information to help us manage the performance and design of our website and to improve our website.

We use Google Analytics Advertising Features, including Remarketing with Analytics, Demographic and Interests reporting in Analytics, Campaign Manager integration (formerly known as DoubleClick), Display & Video 360 integration, Google Display Network (GDN) Impression Reporting and Segments. We also use Google Ads.  

For further information on how Google uses your personal information when you use our website and how to opt out of Google’s use of cookies, see here. In addition to the process described in this link, you can opt out using the process described below.


 

How to control or opt out of cookies and targeted advertising 

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our website and attempt to use our services and products, you may not be able to access certain parts of our website or services and products, and some functionalities may not work.

You can find out more information about how to change your browser cookie settings at www.aboutcookies.org.uk.

To learn more about how to control cookie settings through your browser:

  • click here to learn more about the Private Browsing setting and managing cookie settings in Firefox
  • click here to learn more about Incognito and managing cookie settings in Chrome
  • click here to learn more about InPrivate and managing cookie settings in Internet Explorer
  • click here to learn more about Private Browsing and managing cookie settings in Safari.

You may opt out of targeted advertising at http://www.youronlinechoices.eu/. You can learn more about interest-based advertising and opt out of interest-based advertising from participating online advertising companies at the following links.

Please note that opting out of interest-based advertising does not mean you will no longer be served advertising. You will continue to receive generic ads.

 

Third party website cookies 

If you follow a link on our website to another website, the owner of that website will have its own cookies. We suggest you review that website’s cookie policy before you visit that website.

 

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