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7-Eleven logra una disponibilidad del sistema de gestión de almacenes (WMS) las 24 horas del día, los 7 días de la semana, con Standby.

7-Eleven uses Standby™ to protect their Warehouse Management System and 1,000 stores. After 10 years and just 6 support calls, 7-Eleven's satisfaction is 100%.

Su situación

7-Eleven se ha forjado una sólida reputación de marca mundial por ofrecer accesibilidad, disponibilidad y comodidad a sus clientes y opera 24 horas al día, 7 días a la semana, 365 días al año.

La ubicación del sistema de gestión de almacenes de 7-Eleven era susceptible de sufrir fuertes tormentas debido al cambio climático. Como componente crítico de su plataforma general de TI, necesitaban reducir los riesgos de recuperación de desastres y continuidad del negocio (BCDR) que suponían para sus sistemas y operaciones. En concreto, el almacén principal, situado en Manila, desempeña un papel fundamental para garantizar que las 1.000 tiendas del país se mantengan operativas.

Las bases de datos Oracle consolidaban datos transaccionales críticos de las 1.000 tiendas. Dado su perfil de riesgo actual, tomaron la decisión de actualizar su infraestructura de datos para minimizar el riesgo empresarial y automatizar para mejorar la utilización de los recursos.

7-Eleven necesitaba una solución de recuperación ante desastres resistente y probada que se ajustara a sus inversiones actuales en infraestructura Oracle.

Situation:

WMS system identified as critical business system requiring Disaster Recovery.
>1000 Stores operational 24x7x365.
Resilient and proven DR solution, that aligned with existing Oracle investments, was required.

Results:

24x7x365 operations maintained over 10 years since solution implementation.
Cost savings of > 80% have delivered an unrivalled TCO.
The DR solution is was easily implemented, and now managed by the internal IT team.
10 years operation, just 6 support calls, and 100% customer satisfaction.

How we helped the client

7-Eleven trialled Standby™ against Dataguard and Oracle Enterprise Edition. Standby™ met their criteria of a demonstrably proven solution; alignment with Oracle best practice for DR and it was easy to deploy and operate by their staff. 7-Eleven were very confident with the level of skill and experience provided by Dbvisit’s Support team.

7-Eleven has found Dbvisit Standby easy to use and operate, both in replication mode and in the event of a disaster. A key factor in selecting Dbvisit was the level of support they offered, both before and after the sale.

Solution Architect 7-Eleven Philippines

The positive outcome

For nearly 10 years, 7-Eleven has been using Standby™ to protect their most critical and sensitive information. Standby™ provides continuous protection for their production data at a frequency of between five and fifteen minutes, 24 hours a day, 365 days a year.

7-Eleven has experienced some challenges affecting transactional integrity within their warehouse management system, however successful failovers minimised the impact to business operations. Standby™ not only helped with the failover, but also the recovery process.

Not only did the standby copy assure database integrity for use during failover by continuous transaction level physical replication, but it also supported the recovery process by recreating the new primary database without the need for an application outage.

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Over their 10 year history, logged 6 support calls with a 100% customer satisfaction rating.

In summary

7-Eleven continue to use Standby™ to protect not only their database but ultimately protect their brand reputation. 7-Eleven also recognized massive savings over upgrading to other solutions. Over their 10 year history, they have only logged 6 Support calls, all with a 100% customer satisfaction rating.

Cost savings of more than 80% has delivered an unrivalled TCO
24x7x365 operations have been maintained for over 10 years
The in-house IT team performs all implementation, management, and support functions