Hotpoint Appliances is one of Africa’s largest retailers and wholesalers of consumer electronics and entertainment products with wholesale, logistics and distribution businesses in Kenya, Rwanda and Tanzania. Hotpoint is a true 24/7 business with online stores and round-the-clock delivery of products to dealers, hypermarkets and supermarkets.
Hotpoint’s existing disaster recovery solution no longer met their uptime and recovery speed requirements. The solution consisted of in-house scripts, cron jobs and custom database replication procedures to provide data redundancy. However, the homegrown system resulted in poor Recovery Point Objective (RPO) and Recovery Time Objective (RTO) metrics. Furthermore, it was a risk in terms of ongoing supportability by staff.
As any outage would have a serious impact on customer loyalty and their brand, Hotpoint contracted Sybl, a support partner of theirs for six years with headquarters in Uganda, to provide a best practice data recovery solution for their Orion ERP and Oracle Standard Edition databases at their newly constructed headquarters in Kenya.