CoQliQo, an Independent Software Vendor (ISV) based in France, provides comprehensive solutions for mail order and retail businesses. As an ISV, CoQliQo relies heavily on its IT infrastructure to manage critical operations such as order processing, logistics, and customer management. Given the high volume of transactions and the critical nature of its ERP systems, ensuring business continuity through an effective disaster recovery (DR) strategy is essential for maintaining client trust and operational integrity.
CoQliQo journey began in 2003 with a focus on mail order systems. The company expanded into the retail sector by acquiring Dotsoft in 2018. This integration culminated in the formation of CoQliQo in 2021. Today, the company employs around 50 people across two sites in Lille and Lyon, with a turnover of approximately 5.4 million euros.
The Importance of DR for ISVs
For ISVs like CoQliQo, disaster recovery is not just a technical necessity but a business imperative. ISVs provide software solutions that clients depend on for their day-to-day operations. Any interruption in service can lead to significant client dissatisfaction, compliance/regulatory challenges, financial loss, and damage to the ISV’s reputation. Effective DR strategies ensure that:
Before implementing Dbvisit StandbyMP, CoQliQo faced significant challenges. Their ERP system for mail orders, built on an Oracle database, is critical to their operations. Orders are processed every few seconds, so any downtime could result in substantial financial losses and service disruptions.
Previously, CoQliQo relied on backups and hosting services. However, this setup was not managed internally, leaving CoQliQo vulnerable to extended downtimes and slow recovery processes. The critical need was for a more robust, internally managed DR solution to ensure rapid recovery and minimal data loss.
“Disaster Recovery (DR) is critical for coQliQo because, with mail order transactions, you record orders every minute. So it's really critical when you're keying about 5,000 or 10,000 orders per day if the system goes down for one or two days. During that time, you can lose a lot of information and money. Not to mention the damage to your reputation and the customer experience.”
To satisfy their requirement, CoQliQo began to evaluate third-party disaster recovery solutions that could be effectively integrated into their overall offering.